La Quinta Inn & Suites by Wyndham Phoenix I-10 West

I went to go visit a friend from out of town. There room very clean and stocked. All employees were very friendly . WIFI connected very quickly. There are local stores close by and good small restaurants walking distance. And just across the street in the plaza, they had a bar that played Mexican music, or if you just wanted to have a couple of drinks with friends. Now the breakfast was great,service was more than what I expected. In some hotels I have been in, do not serve a breakfast menu like at La Quinta on I-10 and McDowell. I had a great stay, and I will be back to stay at that hotel in the near future. I highly recommend this hotel to family and my friends.

Came to this location after an absolutely HORRENDOUS experience at a La Quinta about 15 minutes away (if you want details there’s a separate review under that specific La Quinta). The woman at the front desk of this La Quinta was very friendly and understanding. I don’t remember what her name was but she had some pretty awesome tattoos. She got us a room as a walk in, even checked it herself. The room was very clean. My only concern was that the shower was a little dirty but nothing a quick wash down couldn’t fix. Beds were clean and comfortable. I checked them to make sure there were no bugs and there weren’t even crumbs under the bed. Close to a couple different restaurants, we chose Raising Canes for dinner. If you’re looking for a La Quinta, this is the one to stay at!

It was an "okay" stay. Parking lot situation was very frustrating, big construction trucks taking up 10+ parking spaces. We needed to do a load of laundry, called to the front desk was told there was a machine, assumed it was a credit card pay, as ALL are now..... Nope. Need quarters, which the employee did not mention when I called down. Went to the front desk, no quarters and no apology from the staff for that inconvenience. There were no gluten free packaged items for breakfast. Most chain hotels now offer some packaged gluten free items from the freezer, usually Udi's. No real cream for the coffee, all coffee mate and a powdered creamer. Carpet in our room has seen better days. We had received a text that they were short staffed so there would be no room service, that we would need to go to the front desk if we needed clean towels, etc. We arrived back to the hotel and found out that housekeeping had been in and changed our towels out. While that was nice, it was disconcerting as we had not expected anyone to be in the room per the text they had sent. There was no do not disturb sign provided to hang on our door. Some more attention to details could make this a good stay.

Horrible stay from start to finish. We booked La Quinta after deciding it should be better than some of the other cheaper options. Granted, this room wasn't even that cheap, but I felt like I booked a room at a motel. We got there late at night and wanted to rest. Once we got in the room, the water bottles on the table were already have drank and the trash was not empty. We notified the front desk and she told us there were no other king bed rooms available so we settled for two doubles. Because the front desk worker was new, she didn't know how to apply a discount but told us she wrote a note for the manager and to check back in with her in the morning. When we got to our second room, sheets and pillows on one of the beds were stained. The TV didn't work at all, no matter what source input. The internet connection was poor. At this point we were exhausted and over it. We thought, surely the manager would understand tomorrow. NOPE. When we were checking out, the manager came out annoyed, asked what we wanted because a 10% discount had already been applied (I had no idea). I wanted to let her know what happened and I feel that 10% is a slap in the face. She put blame on me saying that I didn't come back down to the front desk and complain about the second room. She said that I should have kept complaining until I got the room I was satisfied with. I feel that she was missing the point of us trying to be nice and feeling awkward complaining again for a third time, when in reality, the rooms should be kept up to standard. It's not like I was complaining about bed sheets not being folded right. Hotel rooms should NOT have half consumed beverages or stains on the bed during check in. It makes you question is anyone even cleaning the rooms to begin with. There was just a lot of this and that the manager wanted to say to me but didn't own up to anything. She didn't even believe me when I said the TV didn't work. I even took pictures of everything. Would rather give my money to another hotel and never stay at La Quinta again. Trash.

Pros: High ceilings. Very clean. Nicely remodeled AC and fridge are nice and cold. Limited, but decent breakfast and excellent coffee. No bugs. Cons: Only minor things I can think of is the tiny water stains on tub, a couple of chips on the paint in spots, the bathroom fan is super loud and I wish the guest laundry took credit cards instead of coins. Overall an excellent and safe hotel in a rough area. Inside is secure, but keep no valuables in your car, park as close as you can to your room and set your alarm.